Google is bring back missing out on reviews in Google Company Profiles after repairing a bug that caused them to get eliminated.
Google is fixing a bug that caused reviews to go missing from Google Service Profiles. Google confirms evaluations are getting brought back. Google’s Search Intermediary, Danny Sullivan, announced on Buy Twitter Verified in reply to Mike Blumenthal, who says he reported the bug a week ago.
Our apologies here. The group knows this bug and has been actively resolving it. Many reviews have actually been restored, and that work will continue.
— Google SearchLiaison (@searchliaison) November 15, 2022
Blumenthal isn’t exaggerating the seriousness of the bug. Evaluations are a restaurant’s bread and butter, and removing them can considerably impact earnings.
There are various threads in the Google Company Profile assist online forums begun by business owners who lost most or all of their reviews.
In each thread, the business owners share one thing in typical. After using Google’s suggested edits to their company profile, they all lost reviews.
Blumenthal composes in a post that he found Google was altering the customer identification (CID) number when organizations used suggested edits:
“With some digging, I discovered that in each case Google had altered the CID, the identifier Google utilizes to connect all relevant details to a business, consisting of evaluations. Typically the CID just alters when 2 listings combine or Google has hard-suspended a listing for guidelines offenses and after that restored it.”
Client evaluations are related to a particular CID number, which suggests changing the CID eliminates the reviews.
That ought to never ever occur, specifically not when applying Google’s suggested edits.
A fix is on the method, and hopefully, it’s as easy as going back the impacted Google Organization Profiles to their original CID numbers.
We’ll upgrade this post if Google shares extra details.
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